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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Paul Makolosi (Managing Director) and Prisca Kallinga (Head Of Customer Service) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Paul Makolosi and Prisca Kallinga would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Paul Makolosi or Prisca Kallinga and let them know what you think. Please include your telephone number if you would like us to call you back!

Paul Makolosi
Managing Director

“The customer is the reason why we are in business! We strive to serve all our customers with great service quality. Where we do not measure up to your expectations please let me have your feedback and I will use that to drive improvements.”

Email Paul Makolosi

Prisca Kallinga
Head Of Customer Service

“We care about you and we are here to Listen and take action on your feedbacks. We are driving Insanely customer centric culture and put you at the heart of everything we do.”

Email Prisca Kallinga
Paul Makolosi and Prisca Kallinga will ensure that your complaints are dealt with immediately and you’ll receive a response within 8 hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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